Tham khảo Xung_đột_tổ_chức

  1. 1 2 3 4 5 6 Richard Arvid Johnson (1976). Management, systems, and society: an introduction. Pacific Palisades, Calif.: Goodyear Pub. Co. tr. 148–142. ISBN 9780876205402. OCLC 2299496.
  2. ↑ “Conflict Resolution Principles 150”. Supervisor Essentials Training. TOOLINGU. Truy cập ngày 1 tháng 12 năm 2012.
  3. ↑ “Workplace Conflict”. Faculty and Staff Assistance. Boston University. Truy cập ngày 1 tháng 12 năm 2012.
  4. ↑ Resolving Workplace Conflict Lưu trữ 2010-05-31 tại Wayback Machine, University of Colorado–Boulder.
  5. ↑ Party-Directed Mediation: Facilitating Dialogue Between Individuals (on-line 3rd Edition, 2014) by Gregorio Billikopf, University of California
  6. 1 2 Chris Argyris (1957). Personality and organization; the conflict between system and the individual. New York: Harper & Row. tr. 47–54. OCLC 243920.
  7. 1 2 3 Theodore M Mills (1967). The Sociology of Small Groups. Englewood Cliffs, N.J.: Prentice-Hall. tr. 14–17. OCLC 255221.
  8. 1 2 3 Daniel Katz; Robert Louis Kahn (1966). The social psychology of organizations. New York: Wiley. tr. 18–33. OCLC 255184.Quản lý CS1: nhiều tên: danh sách tác giả (liên kết)
  9. 1 2 3 4 John E Jones; J William Pfeiffer (1973). The 1973 annual handbook for group facilitators. San Diego, Calif.: University Associates. tr. 106–109. ISBN 9780883900819. OCLC 9160197.Quản lý CS1: nhiều tên: danh sách tác giả (liên kết)
  10. 1 2 Henry P Knowles; Börje O Saxberg (1971). Personality and leadership behavior. Reading, Mass.: Addison-Wesley Pub. Co. tr. Chapter 8. OCLC 118832.Quản lý CS1: nhiều tên: danh sách tác giả (liên kết)
  11. ↑ De Angelis, Paula: Blindsided: Recognizing and Dealing with Passive-Aggressive Leadership in the Workplace, (Kindle Edition - Jun 22,2008)
  12. ↑ [http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/14/BU144015.DTL Dangerous love: An Office romance could cost you your job, Julie N. Lynem, San Francisco Chronicle, Feb. 14, 2003.
  13. ↑ When an Office Romance Sours, Working.com
  14. ↑ Workplace Coach: Companies pay the price when managers avoid dealing with conflict, Maureen, Moriarty, Seattlepi, Oct. 28, 2007.
  15. ↑ Keenan, A., & Newton, T. (1985). Stressful events, stressors and psychological strains in young professional engineers. Journal of Occupational Behaviour, 6(2), 151-156.
  16. ↑ Liu, C., Spector, P. E., & Shi, L. (2007). Cross-National Job Stress: A Quantitative and Qualitative Study. Journal of Organizational Behavior, 28(2), 209-239.
  17. 1 2 Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim's perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91(5), 998-1012.
  18. ↑ Lưu trữ 2016-03-05 tại Wayback Machine Conflict and dispute management system design: overview.
  19. ↑ Conflict Management, FAO Corporate Document Repository.
  20. 1 2 3 4 5 Patrick J. Montana (2008). Management. New York: Barron's Educational Series. tr. 265. ISBN 0-7641-3931-2.
  21. ↑ Lindred Greer, Managing Conflict in Teams (8-min video). Stanford Graduate School of Business. Professor Lindred Greer gives tips for managing conflicts, which left unchecked, can go viral, hurt productivity, and create employee turnover.
  22. ↑ Kenneth Kaye (1994). Workplace Wars and How to End Them: Turning Personal Conflict into Productive Teamwork. New York: AMACOM. ISBN 0-8144-0215-1.
  23. ↑ Party-Directed Mediation: Facilitating Dialogue Between Individuals (on-line 3rd Edition, 2014) by Gregorio Billikopf, University of California
  24. ↑ Alfred W Clark (1976). Experimenting with organizational life: the action research approach. New York: Plenum Press. ISBN 9780306308796. OCLC 1976875.

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